Job Description:
Manage and support Incident, Change, and Problem Management processes
Handle major incidents and coordinate resolution efforts
Monitor tickets, SLAs, and workflow activities in ServiceNow
Perform root cause analysis (RCA) and recommend improvements
Generate reports and track process performance
Collaborate with teams to improve ITSM workflows
Provide guidance on ITSM best practices
Required Skills:
Experience with Incident, Change, and Problem Management
Hands-on experience with ServiceNow
Knowledge of ITIL processes
Understanding of SLA management and ticketing systems
Strong communication and analytical skills
Thanks & Regards,
Manage and support Incident, Change, and Problem Management processes
Handle major incidents and coordinate resolution efforts
Monitor tickets, SLAs, and workflow activities in ServiceNow
Perform root cause analysis (RCA) and recommend improvements
Generate reports and track process performance
Collaborate with teams to improve ITSM workflows
Provide guidance on ITSM best practices
Required Skills:
Experience with Incident, Change, and Problem Management
Hands-on experience with ServiceNow
Knowledge of ITIL processes
Understanding of SLA management and ticketing systems
Strong communication and analytical skills
Thanks & Regards,