Part-Time Manager

Description

Part-Time Manager Opportunity

Join the team. Drive Sales. Be the Most You!

At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process.
• Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless.
• Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
• Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's.
• Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire's haul into the next viral moment.

About You

• Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers.
• Social & Digital Savvy: You know what's trending, what's viral, and how to translate that into an amazing customer experience.
• Customer-First Mentality: You get people, and you love making them feel confident and empowered.
• Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales-driving responsibility.
• Ready to Hustle: You're organized, self-motivated, and always looking for ways to level up.

Job Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You have completed some high school and have at least one year of retail management experience.
• You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and stive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You are a driven team player with a positive attitude and willingness to learn.
• You're self-motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Perks and Benefits

• Epic Employee Discount: Score the latest accessories at an amazing discount!
• Career Glow-Up: Real opportunities for promotions and career growth.
• Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.

Candidate Journey

• Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.

Requirements

PART-TIME STORE ASSISTANT MANAGER

WHO WE ARE

Claire's has safely pierced over 110 million ears worldwide and operates under a structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the service.

Our Piercing Specialists complete structured certification and ongoing skill validation to ensure every piercing is delivered with precision, consistency, and confidence - especially for first-time and pediatric guests.

As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest trends in accessories and professional piercing services to life through engaging retail experiences that empower customers to be their most authentic selves.

OVERVIEW

As a Part-Time Store Assistant Manager, you are a sales-driven leader and certified Piercing Specialist who plays a critical role in delivering safe, professional piercing services while driving store performance during key shifts. You lead by example on the sales floor, uphold Claire's Clinical Piercing Standards, and ensure piercing services are executed with precision, consistency, and care.

You reinforce selling behaviors, elevate piercing and retail performance, and support operational excellence while fostering a positive, accountable team environment. Through confident coaching and strong execution, you help your team deliver exceptional guest experiences - from informed piercing consultations to trend-driven styling moments.

RESPONSIBILITIES

Piercing Excellence | Clinical Standards

• Deliver professional ear-piercing services in accordance with Claire's Clinical Piercing Standards and safety protocols.

• Follow all sterilization, hygiene, and infection-prevention procedures with precision and consistency before, during, and after every service.

• Educate guests and guardians through informed consent, eligibility screening, and clear aftercare instructions.

• Maintain certification requirements and complete ongoing piercing skill development training.

Customer Experience | Brand Ambassador

• Inspire customers and teammates through confident brand storytelling.
• Consistently deliver friendly, engaging services that keep customers coming back and build loyalty to the brand.
• Lead by example on the sales floor, demonstrating strong selling behaviors and styling expertise.
• Address customer concerns with empathy and escalate appropriately when needed.
• Contribute to meeting and/or exceeding all KPI goals and objectives for the store by providing best-in-class service.

Sales Performance | Results

• Drive shift-level piercing and retail conversion, ensuring strong product attachment and consistent service execution across the team.
• Coach associates in real time to improve consultation quality, attachment behaviors, and overall selling effectiveness.
• Support execution of promotions, campaigns, and sales-driving initiatives.
• Use product knowledge and trend awareness to influence purchasing decisions.
• Consistently meet or exceed all store sales, piercing, and conversion goals.

People | Team Leadership

• Build strong relationships with peers and contribute to a positive, inclusive, and high-energy team culture.
• Reinforce selling standards, service expectations, and brand behaviors.
• Support the coaching and motivation of Sales Associates through real-time feedback.
• Act as a role model for reliability, professionalism, and accountability.

Operations | Shift Leadership

• Open and close the store and manage cash handling accurately.
• Maintain visual merchandising standards and ensure stock areas are organized.
• Support shipment processing, inventory accuracy, and adherence to safety and loss prevention practices.
• Maintain a clean, organized, and visually appealing store that reflects Claire's brand standards and creates a great shopping experience.
• Execute operational tasks and company initiatives as directed by store leadership.

ABOUT YOU

• Sales-Driven Mindset | Personal Responsibility: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities - and you take full ownership of results without excuses.

• Customer-Centric Approach | Integrity: You're passionate about providing exceptional service and creating memorable shopping experiences, and you lead with integrity by consistently following through on your commitments to both customers and your team.

• Retail & Leadership Experience | Decision Making: At least one year of retail management experience preferred, with a proven ability to make timely, thoughtful decisions that drive sales and support team success.

• Confidence in Piercing Services | Growth Mindset: You're willing to become a trained piercing specialist and provide expert guidance to customers, with a curiosity and commitment to continuous learning and improvement.

• Strong Communication & Selling Skills | Intentional Communication: You know how to engage customers, build relationships, and close the sale by communicating with clarity and purpose to move the business forward.
• Team-Oriented Leader | Collaboration & Teamwork: You actively build trust, foster an inclusive team culture, and know that winning and losing happen together.

• Ability to Work Independently | Decision Making: You're self-motivated, organized, and can make timely, confident decisions even when information is incomplete.

JOB REQUIREMENTS

Experience & Skills

• Previous retail experience, with exposure to sales or leadership responsibilities preferred.
• Strong customer service and selling skills.
• Ability to provide feedback and guidance to peers in a supportive way.
• Comfort operating POS systems and handling cash accurately.

Operational & Physical Requirements

• Ability to stand and move throughout the store for extended periods.
• Ability to lift, carry, and move merchandise (up to 25-75 lbs as required).
• Ability to bend, reach, stoop, and use ladders or step stools safely.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Additional Requirements

• Must become a certified Claire's Piercing Specialist and perform piercings in strict accordance with documented clinical, safety, and hygiene standards.

• Demonstrate controlled, standardized piercing technique with precision and adherence to placement, sanitation, and safety protocols, maintaining professional composure with pediatric and first-time guests.
• Strong verbal communication skills and a positive, team-oriented attitude.
• Commitment to upholding brand values, policies, and safety standards.

PERKS AND BENEFITS

• Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance, HSA).

• Generous employee discount on Claire's products.

• Opportunities for advancement and career development.

• Fun and inclusive work environment with supportive teammates.

CANDIDATE JOURNEY

Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all the stages of the recruitment process. Please inform us of the accommodation(s) that you may require