Description
Key Holder - Fluent Cannabis
Company Overview
FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of premium cannabis products, currently operating in Florida, Pennsylvania, New York, and Texas under the Fluent Cannabis brand.
Our mission is to compassionately provide patients with access to high-quality medical cannabis in a professional healthcare environment defined by exceptional customer service. At Fluent, patient care always comes first, and we are committed to maintaining the highest standards in our products, practices, and performance.
We are seeking leaders who are passionate about working alongside talented teams and creating a positive, collaborative work environment. Through continuous improvement, open feedback, professional development, and meaningful contributions, Fluent empowers its employees to grow while helping advance the medical cannabis industry.
Learn more at www.getfluent.com and connect with us on LinkedIn.
Role Summary
As a Key Holder, you will play an important leadership role in creating an exceptional experience for every patient who visits a Fluent dispensary. As one of the first points of contact for patients, you will help create a welcoming and professional environment while providing knowledgeable, personalized product recommendations.
Working closely with the store team, you will review patients' medical needs and recommendations and help connect them with appropriate Fluent products. You will also support daily store operations, ensure compliance with company and state regulations, and help maintain a safe, organized, and efficient dispensary.
Every interaction is an opportunity to build trust, provide outstanding service, and turn a Fluent visitor into a loyal patient.
Key Responsibilities
This position operates primarily in a professional dispensary and office environment. The role routinely involves using computers, phones, tablets, point-of-sale systems, photocopiers, filing systems, and other standard office equipment.
Employees may be asked to assist in other areas of the business based on operational needs. Teamwork and ensuring patients receive timely, high-quality service are essential to the success of both the employee and the company.
Physical Demands
The physical requirements described below are representative of those necessary to perform the essential functions of the position.
The employee must regularly be able to speak and hear and frequently stand for extended periods, walk, use hands to handle or feel objects and equipment, and reach with hands and arms. The position requires regular use of an iPad, laptop, desktop computer, and other technology for extended periods while reviewing information and providing recommendations and assistance to patients.
Employees must be able to communicate effectively, both verbally and in writing. The position may occasionally require lifting or moving moderate amounts of weight, generally less than 25 pounds.
Regular and predictable attendance is an essential function of this position.
Position Type & Expected Hours
This position may require extended hours, including frequent evenings, weekends, and holidays, based on business and operational needs.
Required Education & Experience
This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the employee.
Responsibilities and duties may change at any time, with or without notice, based on business needs.
Equal Employment Opportunity
Fluent is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and do not discriminate based on race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by applicable law.
Company Benefits
Fluent provides comprehensive benefits to eligible full-time employees, including:
Key Holder - Fluent Cannabis
Company Overview
FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of premium cannabis products, currently operating in Florida, Pennsylvania, New York, and Texas under the Fluent Cannabis brand.
Our mission is to compassionately provide patients with access to high-quality medical cannabis in a professional healthcare environment defined by exceptional customer service. At Fluent, patient care always comes first, and we are committed to maintaining the highest standards in our products, practices, and performance.
We are seeking leaders who are passionate about working alongside talented teams and creating a positive, collaborative work environment. Through continuous improvement, open feedback, professional development, and meaningful contributions, Fluent empowers its employees to grow while helping advance the medical cannabis industry.
Learn more at www.getfluent.com and connect with us on LinkedIn.
Role Summary
As a Key Holder, you will play an important leadership role in creating an exceptional experience for every patient who visits a Fluent dispensary. As one of the first points of contact for patients, you will help create a welcoming and professional environment while providing knowledgeable, personalized product recommendations.
Working closely with the store team, you will review patients' medical needs and recommendations and help connect them with appropriate Fluent products. You will also support daily store operations, ensure compliance with company and state regulations, and help maintain a safe, organized, and efficient dispensary.
Every interaction is an opportunity to build trust, provide outstanding service, and turn a Fluent visitor into a loyal patient.
Key Responsibilities
- Accurately and efficiently complete opening and closing procedures, including cash handling and securing company funds.
- Deliver exceptional patient experiences in a fast-paced, highly interactive environment.
- Open and close the dispensary, conduct daily inventory activities, receive deliveries, and secure the facility as required.
- Activate and deactivate security systems and alarms according to established procedures.
- Conduct batch inventory counts and maintain accurate inventory records.
- Engage patients in a warm, welcoming, and professional manner while providing personalized recommendations and solutions.
- Maintain comprehensive knowledge of Fluent's product offerings and the benefits and appropriate use of medical cannabis.
- Communicate operational issues and updates to the Director of Retail Operations, General Manager, and/or Assistant General Manager.
- Address patient questions, concerns, and complaints proactively and professionally, with patient retention and satisfaction as priorities.
- Operate point-of-sale systems accurately, including creating and updating patient profiles and processing transactions.
- Gather patient feedback and communicate relevant questions, concerns, and opportunities to the appropriate departments.
- Maintain daily compliance with all dispensary policies, including state and local regulations, security and access protocols, inventory procedures, dress code, scheduling requirements, and HR policies.
- Support other store functions and responsibilities as assigned.
- Diligent, dependable, and responsible work ethic.
- Professional appearance and friendly, approachable demeanor.
- Excellent interpersonal and customer service skills.
- Strong written and verbal communication skills.
- Working knowledge of Microsoft Office.
- Previous experience as a Fluent Curator.
- Exceptional attention to detail.
- Strong organizational and time-management skills.
- Ability to multitask effectively and manage multiple requests without losing focus.
- Strong organizational skills, initiative, discretion, and problem-solving abilities.
- Excellent communication and relationship-building skills with both internal and external stakeholders.
- Ability to communicate professionally in person, by phone, and through email.
- Strong teamwork and collaboration skills, with a commitment to improving service and operational standards.
- Positive, proactive, and solutions-oriented attitude.
- Ability to adapt to changing priorities and support the team wherever needed.
This position operates primarily in a professional dispensary and office environment. The role routinely involves using computers, phones, tablets, point-of-sale systems, photocopiers, filing systems, and other standard office equipment.
Employees may be asked to assist in other areas of the business based on operational needs. Teamwork and ensuring patients receive timely, high-quality service are essential to the success of both the employee and the company.
Physical Demands
The physical requirements described below are representative of those necessary to perform the essential functions of the position.
The employee must regularly be able to speak and hear and frequently stand for extended periods, walk, use hands to handle or feel objects and equipment, and reach with hands and arms. The position requires regular use of an iPad, laptop, desktop computer, and other technology for extended periods while reviewing information and providing recommendations and assistance to patients.
Employees must be able to communicate effectively, both verbally and in writing. The position may occasionally require lifting or moving moderate amounts of weight, generally less than 25 pounds.
Regular and predictable attendance is an essential function of this position.
Position Type & Expected Hours
This position may require extended hours, including frequent evenings, weekends, and holidays, based on business and operational needs.
Required Education & Experience
- Associate degree or higher.
- At least 2 years of sales experience.
- At least 2 years of customer service experience.
- Bachelor's degree.
- Previous dispensary or medical cannabis industry experience.
- Must be at least 21 years of age, as required by applicable state law.
- Must successfully complete a comprehensive background check.
- Must comply with all applicable state and local cannabis regulations and company policies.
This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the employee.
Responsibilities and duties may change at any time, with or without notice, based on business needs.
Equal Employment Opportunity
Fluent is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and do not discriminate based on race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by applicable law.
Company Benefits
Fluent provides comprehensive benefits to eligible full-time employees, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Non-matching 401(k) plan