Housekeeping | Guest Room Attendant

JOB PURPOSE: To service and clean vacant or occupied guest rooms in accordance with Omni standards.

ESSENTIAL JOB FUNCTIONS:

• Respond to all guest requests appropriately.

• Complete credit assignment within your 8 hours scheduled shift.

• Keep all storage areas neat and clean

• Keep the supply cart neat and organized at all times.

• Supply cart is kept outside in front of the guest door in which you are servicing.

• Attendant sign must be placed outside of the guest door while room is being serviced.

• Door stoppers must be used whenever guest door is open.

• Check all equipment prior to and after its use to ensure that it is in good working order.

• Report any maintenance issues in the guest rooms immediately.

• Remove room service tables and trays from guest room and floors.

• Remove dirty linen and dispose in the designated area.

• Abide by the Lost and Found procedures to ensure safe return of guest belongings

• All guest rooms must be punched into the device before and after cleaning.

• Maintain guest hallways neat and free of linen and garbage at all times.

• Knowledge of hotels facilities and events.

• All VIP rooms take priority and should be cleaned first.

• To ensure hotel, guest and associates are maintained in a safe and secure environment.

• Complete all projects that are issued by the housekeeping leadership team.

• Duties and responsibilities and work locations may change or be assigned at any time based on business needs.

QUALIFICATIONS:

• Able to maintain a 4-Diamond level of service.

• Able to work with Management on special projects.

• Attention to detail.

• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

• Ability to stand, bend and do repetitive movements for long periods of time.

TOOLS & EQUIPMENT:

• Phone, push to talk radio, cart, vacuum, mop and broom, duster and chemicals.