Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.
ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS:
ENVIRONMENT & POSITION ANALYSIS:
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.
ESSENTIAL JOB FUNCTIONS:
- Maintain positive guest relations at all times.
- Able to perform job functions with attention to detail, speed and accuracy.
- Able to prioritize and organize work.
- Make / Change / Cancel reservations.
- Liaise with Sales Team and Convention Services in coordinating transient and group bookings.
- Handle mail/message/phone correspondences.
- Process confirmations as needed.
- Oversee transient reservations.
- Process (create/modify/cancel) individual reservations for (but not limited to) negotiated accounts, discount, government, gift certificates, complimentary, special requests.
- Conduct OTA unconfirmed booking audits.
- Oversee small scale group reservations.
- Handle room blocks of approximately 125 total room nights.
- NOTE: this position requires prospective candidates to progress to large scale room blocks during tenure in position.
- Maintain Group blocks in Opera Cloud (PMS system).
- Maintenance of group blocks to release room types not required as rooms pickup.
- Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
- Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
- Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
- Check rooming list for accuracy.
- Process rooming lists accurately and in a timely manner.
- Pre-block all group needs for suites or connecting rooms.
- Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's.
- Control suite inventory and specialty rooms according to suite request policy.
- Monitor group pickup and advise DORM if group should be re-forecasted.
- Report to the DORM any changes in group pickup that would affect selling strategies.
- Follow all Omni Credit Policies.
- Dispatch payment links to guests.
- Dispatch confirmation letters to guests.
- Check Daily arrivals to ensure accurate reservations.
- Attend pre-convention meetings, resume meetings, inter-departmental meetings, group pick up meetings and reservations departmental meetings.
- Adhere to the selling strategies set by the Director of Revenue Management.
QUALIFICATIONS:
- Strong keyboard skills.
- Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
- Ability to learn and master multiple software systems.
- Strong working knowledge of Microsoft Excel.
- Must be organized with the ability to handle multiple tasks.
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts, including weekends and holidays.
ENVIRONMENT & POSITION ANALYSIS:
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.