Classroom Support Specialist - Information Technology Services
Department
Information Technology Services
Responsibilities
Qualifications
High school diploma or equivalent and two years' experience or a combination of post high school education and experience equal to two years.
A valid Florida or Georgia driver's license, class E or the ability to obtain one upon hire.
Preferred Qualifications
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about Florida State University and our campuses .
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculato r to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for Veterans' Preference eligibility requirements and Veterans' Preference required documentation (PDF) , or call FSU Human Resources at (850) 644-6034 .
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check .
The schedule for this position is variable, but the usual hours are from 12:30PM to 9:30PM.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Information Technology Services
Responsibilities
- Responsible for providing technical customer support for internal desktop systems, software, hardware, and network infrastructure.
- Installs, configures, and troubleshoots desktop systems, workstations, printers, servers, and network issues.
- Serves as a principal point of contact to answer inquiries and initiate resolution of problems.
- Communication may be on-site, electronic, or by phone.
- May respond to requests from the help desk to support end-users on various desktop systems issues and assess assigned priority levels.
- This position is part of ITS Classroom Support, which is the first line of support for instructors in over 250 classrooms around FSU. It is a very active, fast-paced environment, and the employee must learn about numerous new technologies.
Qualifications
High school diploma or equivalent and two years' experience or a combination of post high school education and experience equal to two years.
A valid Florida or Georgia driver's license, class E or the ability to obtain one upon hire.
Preferred Qualifications
- Thoroughly familiar with Windows 10 and/or 11
- Customer support experience
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about Florida State University and our campuses .
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculato r to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for Veterans' Preference eligibility requirements and Veterans' Preference required documentation (PDF) , or call FSU Human Resources at (850) 644-6034 .
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check .
The schedule for this position is variable, but the usual hours are from 12:30PM to 9:30PM.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.