Applications Development Analyst - ServiceNow
First Soft Solutions
Tallahassee, FL 32306, USA
5/17/2026
Full time
Applications Development Analyst - ServiceNow
Client: State of Florida
Location: Onsite
Location: Tallahassee (FL)
Duration: Long Term
On W2
Work Authorization: H1B, GC or US Citizen (No OPT)
Primary Responsibilities:
• Serve as primary liaison with business users and conduct requirement workshops.
• Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
• Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
• Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
• Ensure compliance with governance, documentation standards, and change control processes.
• Define test cases, manage UAT sessions, and validate functional outcomes.
• Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
Required Qualifications:
• A minimum of 2 years of programming/systems analysis experience.
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
• Serve as primary liaison with business users and conduct requirement workshops.
• Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
• Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
• Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
• Ensure compliance with governance, documentation standards, and change control processes.
• Define test cases, manage UAT sessions, and validate functional outcomes.
• Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
• Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk,
Preferred Qualifications:
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
Education:
• Bachelor's degree in computer science, Information Systems or other related field. Or equivalent work experience.
Client: State of Florida
Location: Onsite
Location: Tallahassee (FL)
Duration: Long Term
On W2
Work Authorization: H1B, GC or US Citizen (No OPT)
Primary Responsibilities:
• Serve as primary liaison with business users and conduct requirement workshops.
• Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
• Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
• Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
• Ensure compliance with governance, documentation standards, and change control processes.
• Define test cases, manage UAT sessions, and validate functional outcomes.
• Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
Required Qualifications:
• A minimum of 2 years of programming/systems analysis experience.
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
• Serve as primary liaison with business users and conduct requirement workshops.
• Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
• Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
• Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
• Ensure compliance with governance, documentation standards, and change control processes.
• Define test cases, manage UAT sessions, and validate functional outcomes.
• Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
• Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk,
Preferred Qualifications:
• Experience with ServiceNow ITSM/HRSD/ITOM modules.
• Strong requirements gathering and functional design skills.
• Experience with Agile delivery and UAT management.
• Ability to work across technical and business teams.
Education:
• Bachelor's degree in computer science, Information Systems or other related field. Or equivalent work experience.