Access Control Technician

Issues access control media in accordance with 49 CFR 1542 requirements and TSA directives. Collects appropriate fees and assists Supervisor with office administrative tasks. Provides excellent customer service in a busy office environment. Provides training to new hires and contracted personnel as coordinated with the Supervisor. Provides customer service and resolves issues within established procedures and guidelines. Serves as operational Point of Contact for Authorized Signatory documentation and portal. Performs other duties as assigned.

MINIMUM REQUIREMENTS:

• High School graduate and three (3) years general office experience in a busy/fast paced environment, or an equivalent combination of education, training and experience. Experience must include cash handling and customer service responsibilities.
• Familiarity with fingerprinting and I-9, 49 CFR 1542, and other identity documents/forms preferred.Knowledge of Florida Statutes related to records management a plus.
• Must have the ability to accurately enter data into computerized forms required; familiarity with Windows and Microsoft Word environments preferred.
• Must have the ability to maintain a high level of professionalism and diplomacy at all times while interacting with the public and in potentially stressful, difficult, and confrontational situations.
• Must be able to type 25 cwpm.
• Must possess strong customer relations skills, good oral and written communication skills; proficiency in English required, multi­ lingual skills preferred.
• Must have demonstrated strong attention to detail and the ability to maintain confidentiality.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour